Privacy Policy

14th November 2018

Who we are

Our website address is: MA Flooring Services is owned by Mike Anderson and our registered office is located at 36 Parc Sychnant, Conwy LL32 8SB

MA Flooring Services is committed to GDPR compliance and have implemented and evaluated the latest requirements and limitations enforced by the GDPR. MA Flooring Services is committed to ensuring that your privacy is protected at all times and in an orderly manner. We have carefully reviewed the way we collect, use, keep and dispose of your personal data purely with the aim of providing floor services.

Accepting this privacy policy, you confirm that your personal data is accurate and give consent to disclose your personal data so we can provide quotes and give advice on floor care.

MA Flooring Services act as data controller of the personal data we process about you.

What is Personal Data?

Personal data is data related to an identified or identifiable individual, for example, your name, address and contact information.

What personal data is collected by MA Flooring Services?

We collect personal data when you place an enquiry, access and use our website, communicate with us via email or phone, or otherwise interact with us.

For the purposes set out in this privacy policy, we collect the following personal data:

• identification data, such as your name, company name
• contact information, such as your home address, company address, email address, home, company or mobile phone number
• account information, such as recording enquiries, quotations and related work carried out and any other information you choose to provide us in connection with your enquiry
• Electronic data, which includes your IP address used to access our website, mobile device ID, type of browser, activity on our website and records of photographs and videos of the floors we work on at your premises
• we automatically collect electronic data when you access and use our website

How does MA Flooring Services Use Your Personal Data?

We use your personal data to process your requests and provide you with floor care services.

The specific purposes for which we process your personal data are set out below:

• to process and administer your account
• to provide you with services, which includes sending notifications via phone, email, SMS/text message related to your enquiry
• to respond to queries or complaints from you
• to comply with our legal obligations, including our tax obligations
• to analyse your use of our website
• for internal purposes, to manage planning and resources

Who we share your data with

We do not share your personal data about you with third parties except as follows:

We share personal data with companies that perform services for us, such as, web hosting, email distribution, the provision of data for analytics, insurance, and legal services

Third Party Suppliers

If you request a certain service that is not provided by MA Flooring Services we will share your information, name, address, telephone number and other information as necessary for the third party to deliver the service to you.

MA Flooring Services is not liable for any additional information you provide directly to the third parties and encourage you to become familiar with their privacy policy

How long we retain your data

MA Flooring Services will retain your personal data for as long as necessary to achieve the purposes for which such data was collected. We need to keep records of services given in the event our services are required again, or to resolve any problems you may have with our services. For this reason, we generally keep records of accounts for a minimum period of 5 years unless you exercise your right for it to be erased.

What rights you have over your data

Subject to certain limitations and exceptions, you have legal rights in relation to the processing of your personal data, including:

• you have the right to request information about how we process your personal data
• you have the right to request access to, or a copy of, the personal data we process about you
• you have the right to request that we correct or supplement inaccurate or incomplete personal data we process about you
• you have the right to request that we delete personal data about you
• you have the right to request that we restrict processing of your personal data so that we can store such data but not further process it
• you have the right to revoke your consent

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy from time to time. If we make changes, we will notify you by changing the date at the top of this policy.

We encourage you to review this Privacy Policy frequently to make sure you understand how your personal data will be processed and the choices available to you.

Questions or Concerns

If you have any questions or concerns about this Privacy Policy or would like to contact us, you can write to us at either:

Email –


By post – MA Flooring Services, 36 Parc Sychnant, Conwy LL32 8SB